Documentation & Customer Satisfaction
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Deborah Clifton, the President and CEO of The Integrity Group, discusses how documentation plays a key role in driving customer satisfaction. When you click the link, a new browser window automatically opens and begins playing the presentation with audio. Disable pop-up blocker for best results.

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Keys to Customer Success
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Deborah Clifton, the President and CEO of The Integrity Group, discusses intentionally designing customer experiences as a strategy for increasing customer loyalty, retention, and satisfaction. When you click the link, a new browser window automatically opens and begins playing the presentation with audio. Disable pop-up blocker for best results.

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Outsourcing Documentation Development
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At the 2004 LISA Conference, The Integrity Group addressed the benefits of outsourcing documentation development.

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Assessing the Offshore Option
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The Integrity Group compared the advantages of outsourcing over offshoring at the 2005 STC Conference.

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