| Glossary
The following terms are often used within our
industry. If there is a term you are looking for that is not on
this list, let us know. We'll be happy to research it and add it
to our glossary. Send an email to info@go-integrity.com.
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A
addendum. An addition to the
contract that must be signed by both parties to be binding.
appendix. Material at the end
of a document that gives supplemental information.
assumptions. Aspects of
a project that must exist to determine the scope when developing
a proposal. Assumptions help define the project
scope and can include things
like final format of project deliverables, leverage percentage,
and services included.
audio/video technicians. Team
members who stay up-to-date with the latest software to help you
identify the optimal ways to record, edit, or broadcast your audio
or video content.
Aviation Industry CBT Committee (AICC).
An emerging set of standards for the development, delivery, and
evaluation of e-learning
programs. These guidelines were developed for the aviation industry,
but other industries have adopted them.
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B
bitmap image (bmp). A graphic
image stored as a specific arrangement of screen dots, or pixels,
also known as raster graphics.
bleed or bleeding edge. Artwork
or block of color that extends beyond the page boundaries. The document
is printed on paper sized larger than needed and trimmed to the
desired size.
blended training.
A mixture of e-learning
and ILT
methods. This method provides flexibility and allows the greatest
use of a learner's time.
brand. The total experience that
customers have with products and services from a particular company.
branding. The process of transforming
a product or service into a unique customer experience.
browser-independent
graphics. Graphics that look the same in all browsers.
business champion.
The person who provides business area project direction, approves
proposals, and approves scope changes. The business champion also
coordinates business resources and reviews and approves project
deliverables.
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C
cascading style sheet (CSS).
A set of rules that specify how a web browser displays an HTML page.
The benefits of using a CSS include:
- The style is controlled in one location.
- Changes are automatically applied to all HTML
pages.
- The file size of each HTML page is smaller
(sometimes by 50% or more), allowing documents to download quickly.
- Accessibility is improved.
certification. A psychometric
analysis that is performed to ensure that certification is legally
defensible. A statistical exercise is conducted on test items to
verify that items are not misleading, too simple, or too difficult,
and that each item is related to the job tasks and each learner’s
needs.
computer-based training
(CBT). A training system that uses computers in the instruction
and management of the teaching and learning process.
content
developers. Experienced technical writers who rewrite existing
content or research and write new content for the intended audience
and deliverable type.
content design document (CDD).
An outline that dictates the course structure.
content development. The creation
of text for internal or external corporate, technical, and marketing
communications.
copyediting.
The process of correcting errors of style, grammar, word usage,
and punctuation.
copyright. The legal right to
publish a document.
copywriting. The art of creating
content (or "copy").
content management system (CMS).
A software system for managing digital content.
course. The collection of elements
that make up training on a given subject. A course can consist of
lessons, sections, or modules.
course map. A flowchart or other
illustration that shows all elements of a course.
courseware. Software designed
for use in a classroom or other educational setting.
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D
database developers. Project
professionals who create, develop, and upgrade databases to help
you work more efficiently.
deliverable. The final product
that must be created and delivered as part of a contractual agreement.
design. The idea or concept
that guides project or product development.
design document. An outline
of a course or software product that guides a development team.
desktop publishers. Project professionals
who approve and review formats for style and layout compliance.
They ensure consistency with your styles and templates in headlines,
callouts, headers, footers, and other elements.
developmental editing.
A systematic evaluation of a deliverable for content, organization,
tone, level of detail, clarity, and style.
digital images. Images created
by nonphotographic equipment, such as scanners or computers.
digital photography. Photography
that uses digital technology to make digital images of subjects.
doc plan. An outline of the content
of a deliverable.
documentation. Written material
that communicates business standards, practices, and expectations
allowing the reader to solve problems, make decisions, and perform
tasks more efficiently.
document management. A systematic
approach to the management and organization of (usually electronic)
documents.
documentation management system (DMS).
A software solution that enables the user to manage and organize
a wide variety of documents.
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E
eClip. A prerecording produced
as a single computer file. It can include sound, images, and text.
editing. A quality
assurance process that includes reviewing a deliverable
for grammar, style, and organization.
editors. See technical
editors.
e-Learning.
Technology used to deliver learning and training programs. Delivery
formats include CD, Internet, intranet, wireless, and mobile learning.
Encapsulated postscript (EPS).
A standard file format for a drawing image that can be placed into
other documents. EPS files normally include a low-resolution screen
preview.
environmental analysis. A process
that identifies environmental factors and determines how these factors
affect the problem being studied. Environmental factors can include
organizational climate, physical factors, and socio-cultural climate.
extensible markup language (XML). A markup language derived from SGML that structures data so that content can be shared, especially on the Internet.
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F
File Transfer Protocol (FTP). A
network protocol. FTP enables files to be copied or sent from one
computer to another through the Internet.
Flash. A vector graphic
animation software from Adobe that creates browser-independent
graphics.
format. The size, shape, and
general makeup of a deliverable.
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G
gap analysis. A resource assessment
tool that enables a company to compare its actual performance with
its potential performance.
graphic design. A visual representation
of an idea or concept. The term can include print, web, and logo
design.
graphic designers. Project professionals
who create, develop, and retool graphics, technical illustrations,
and artwork for both technical and marketing deliverables. They
provide the creative and aesthetic touches that make a company’s
websites, graphic interfaces, print collateral, and packaging unique
and attractive.
Graphical user interface (GUI).
A user interface based on graphics (icons, pictures, and menus)
instead of text.
Graphics Interchange Format (GIF).
The most widely used graphics format on the web. GIF images display
up to 256 colors.
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H
hyperlink. A clickable word,
phrase, or image that takes you to another location. Hyperlinks
are also called "links."
hypertext. Any text that takes
the user to another location.
HyperText Markup Language (HTML). A markup language that structures content for display on the Internet.
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I
illustrators. See
technical
illustrators.
index. An ordered list of words
and phrases that appear in a deliverable or on a website. Index
entries can contain cross-references to pages or topics.
indexers. See technical
indexers.
instructional design. A method
that applies instructional learning theory to the organization and
design of learning programs.
instructional designers. Project
professionals who work collaboratively with clients, SMEs,
and key training constituents to design and develop effective instructor-led
and e-learning
curricula.
instructor-led training
(ILT). Training delivered by a live instructor in a classroom
or over a web-based conference system.
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J
Java. A programming language
created by Sun Microsystems that enables small applications to be
downloaded to your computer for playback.
JavaScript. A scripting
language developed by Netscape. The most common graphic JavaScript
effects is a mouseover.
Joint Photographic Experts Group (JPEG)
or .jpg. Format that optimizes and compresses full-color
or gray-scale photographic-type, digital images. The Joint Photographic
Experts Group is the committee that designed the photographic image-compression
standard.
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K
Kirkpatrick Evaluation Model. The
four-step training evaluation methodology developed by Donald Kirkpatrick
in 1975. Step 1 refers to the students’ reaction to the training
(derisively called "smile sheets"). Step 2 refers to the
measurement of actual learning (that is, knowledge transfer). Step
3 measures behavior change. Step 4 measures business results.
knowledge management. The process
of gathering, analyzing, storing, and sharing knowledge and information
within an organization.
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L
language. A set of visual, auditory,
or tactile symbols and the elements used to manipulate them.
learner. The target audience
for training.
learner analysis. A process
that identifies learner, trainee, and employee characteristics that
affect learning and performance, such as prior knowledge, cultural
variables, aptitude variables, and learning styles.
learning content management system (LCMS).
A multiuser environment where developers can create, store, reuse,
manage, and deliver digital learning content from a central object
repository.
learning management system (LMS).
A program that manages the administration of training. It can include
course catalogs, courses, student registration, and student progress
reports and assessments.
leverage. The use of existing
information to create a new deliverable.
localization. The process of
customizing a product or service for the local culture, often adding
or removing features based on country regulations and cultural preferences.
To localize documentation, the content must match the specifications
of the product or service as it will be delivered in a particular
country. Along with adding or removing features, localizing content
will usually include conversion from one language into another language,
and changing text, analogies, symbols, icons, and colors to suit
the intended audience.
localization coordinators. Project
professionals who manage the localization processes for project
deliverables.
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M
marketing communications (marcom).
Advertising, public relations, web development, signage, point-of-purchase,
packaging, print collateral, direct mail, or anything that serves
as a vehicle for brand and marketing messages.
marketing writers. Project professionals
who develop engaging marketing communications for your print or
web-based campaigns.
media. The materials and techniques
used by an artist to produce a project.
methodology. A proven process
followed in planning, defining, analyzing, designing, building,
testing, and implementing a product or service.
multimedia. The combination
of media elements such as video, audio, photos, graphics, and animation
into a single presentation.
multimedia developers. Project
professionals who design and develop presentations that hold an
audience’s attention while presenting all the relevant information
using movies, video clips, or Microsoft PowerPoint.
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N
needs analysis. A process that
determines if an instructional need exists or whether such options
as mentoring, coaching, or cross communication techniques can close
the knowledge gap.
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O
optical character recognition (OCR). The
analysis of scanned data to recognize characters so they can be
converted into editable text.
original equipment manufacturer (OEM).
A business that manufactures goods that are sold to other
businesses that might rebrand them and sell them at retail.
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P
performance analysis. A process
that identifies who has the performance problem—management,
workers, training department, learners—the cause of the problem,
and appropriate solutions.
Portable Network Graphics (PNG) format.
A popular graphics format (pronounced "ping").
podcast. A form of audio or
video broadcasting on the Internet, commonly in mp3 (audio) and
mp4 (video and audio) formats.
policy. A course of action chosen
to guide people in making decisions.
point of purchase (POP) or point of
sale (POS). The physical location where goods are bought
and sold.
Portable Document File (PDF). A
cross-platform computer language.
postmortem. After the close
of a project, “postmortem” describes the meeting where
project participants provide feedback on the project activities
and results. A postmortem is intended to improve performance on
the next project.
presentation on demand (POD). A slide presentation converted into a self-contained Flash website or self-extracting executable file (.exe).
procedure. A list of steps that
a user follows to complete a task.
process. A description of a system,
where the focus is on how the system operates, not on what users
do.
production administrators (PAs).
Project professionals who specialize in developing, implementing,
and managing the production processes for project deliverables.
production process. The process
of producing and deploying deliverables developed from a project.
This could include printing, translation, shipping, warehousing,
CD replication, and releasing deliverables to the web.
project managers. Project professionals
who are the primary contacts throughout the project. In cooperation
with the business
champion, the project manager defines the project
strategy, plans the project, manages the team, and monitors and
tracks deliverables, issues, and milestones.
project plan. A document the
records the project
scope assumptions and decisions, helps in communication
between all the concerned parties, and documents the aims, costs,
and time sequencing of the project.
project scope.
The work needed to complete a project.
proofreading.
The process of reviewing a proof copy of a deliverable for errors.
proposal. A formal written offering
from a seller to a prospective buyer.
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Q
quality assurance (QA).
The planned and systematic processes that provide confidence of
a product's or service's effectiveness. QA processes include:
• Usability
testing
• Proofreading
• Copyediting
• Developmental
editing
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R
rebranding. The process of taking
a brand, evaluating its relevance, messaging, ability to drive sales,
and resulting public image, and making indicated changes.
REP MethodologySM
(Rapid, Economical, and Predictable). A methodology unique
to Collabis that streamlines processes, condenses development
timelines, ensures the highest quality deliverables, and delivers
enhanced customer experiences, all at a substantial cost savings.
resolution. The number of pixels
in an image. The higher the resolution, the better the output.
return on investment (ROI).
The process of measuring the profitable results from documentation,
training, or marketing communications solutions expenditures.
review. The examination of the
deliverable to ensure it is on the correct course for completion.
revise. The review and alteration
of a deliverable to reflect corrections or improvements.
risks. Characteristics, circumstances,
or features of the project environment that might have an adverse
effect on the project schedule or the quality of the deliverables.
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S
scoping. The process of determining
all the elements, steps, tools, and team members needed to implement
and complete a project.
Sharable Content Object Reference Model
(SCORM). A series of e-learning
standards that specifies how to catalog, launch, and track course
objects.
shared services. Common services
shared by several departments. An example is the use of graphic
design services in marketing, training, and technical documentation
development.
specification (spec). A document
that provides essential technical attributes or requirements for
a product.
solutions architect. The salesperson
who becomes the primary point of contact for pricing, proposals,
and billing information.
storyboard. A collection of frames
created by a developer that outlines the sequence of scenes represented
to the user.
style guide. A document that
establishes the style rules for a project.
subject matter expert
(SME). A person who has detailed knowledge about a subject.
The SME helps define the business requirements, provides business
direction, and reviews and approves project deliverables.
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T
Tag Image File Format (TIFF). A
popular image file format supported by the majority of image editing
programs.
technical communication.
The process of transmitting technical information to an audience.
It can include all forms of technical instruction, such as technical
illustration, multimedia design, and e-learning.
technical editors.
Project professionals who review deliverables for spelling, syntax,
consistency, technical terminology, and readability. They create
the project style guide and ensure deliverables adhere to project
standards.
technical
illustrators. Project professionals who develop or reformat
technical illustrations and develop artwork for document covers,
marketing collateral, and training presentations. They also create
electronic or web-based interfaces to make it easier for readers
to access technical information.
technical
indexers. Project professionals who perform the highly
specialized task of identifying how people use indexes and then
create an effective index to meet the usability goals. They ensure
consistent indexes that are helpful and informative.
technical writers. See
content
developers.
technical writing. See
technical
communication.
template designers. Project
professionals who use a range of products to develop templates for
deliverables. Template design can include designing features such
as tagging, creating master pages, developing and implementing variables,
cross-references, indexes, tables of content, VBA coding, and conditional
text.
tools. The materials, software,
SMEs, templates, and other information used to complete a project.
training. A course that
communicates knowledge or skills to an audience. Training can be
presented by an instructor (ILT),
on a computer (CBT),
on the web (WBT),
or in a blended
format.
training coordinators. Project
professionals who are proficient in all training tasks. These tasks
include communication of upcoming events, audio editing and recording,
virtual classroom facilitation, session moderation, and post-session
reporting activities.
training developers. Project
professionals who develop and deliver course materials for instructor-led
and e-learning
training projects. They work closely with clients, SMEs, and other
training personnel to assess, plan, develop, evaluate, and implement
training courses and programs.
translation. The process of
examining text in one language, interpreting it, and developing
the equivalent meaning in another language.
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U
usability testing.
An assessment of a user interface for quality. An assessment includes
the following components: learnability, efficiency, memorability,
errors, and satisfaction.
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V
vector graphic. A graphic image
drawn in shapes and lines, called paths. Vector graphics are resolution-independent
graphics that appear smooth and crisp regardless of how magnified
the image is on screen.
video. A series of framed images
put together, one after another, to simulate motion and interactivity.
voice-over. A production technique
where a speaker commentates or narrates a video or presentation
but is not seen by the audience.
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W
web-based seminar (webinar). A presentation, lecture, workshop, or seminar transmitted over the web.
web-based training
(WBT). The delivery of educational content using a web
browser over the Internet, intranet, or extranet.
white paper. An authoritative
report or guide that addresses a problem and how to solve it.
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X
XML. See extensible markup language
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Y
No entries.
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Z
No entries.
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