Integrity's award-winning documentation team is among the best
in the industry. We create and maintain:

• User guides and installation manuals
• Operation and maintenance manuals
• Troubleshooting guides
• Health, safety, and environmental manuals
• Quick reference guides
• Disaster recovery manuals
• HR policy manuals and operational procedures
• Quality management procedures
• Business processes, workflows, and best practices guides
• Marketing and technical white papers

Integrity's staff of award-winning technical writers, editors, desktop
publishers, and usability specialists participate at appropriate points
throughout each project, ensuring every document is consistent,
easy to read, and easy to use.

User Guides

Integrity has delivered thousands of user guides for both hardware and software across a wide range of industries. We can start writing guides with little or no product information—sometimes all we have are product specifications—and build a user guide that satisfies the needs of your customers. If you have an existing guide that needs a minor or major revision, we can make the changes rapidly and accurately, meeting your release date—guaranteed.

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Installation Manuals

The first real opportunity a product has to impress the user is during installation. Integrity masterfully ensures a quality out-of-box experience for a variety of users. Whether installing software, hardware, or turbine engines, Integrity can write accurate, easy-to-follow installation instructions in terms that the installer understands.

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Operation Manuals

Need an online process flow? We can help. Need to update operations procedures from 1982? We can do it. Bring us your operations documentation nightmares, no matter the complexity, and we will produce deliverables that meet your business need.

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Safety Procedures

People use and depend on safety procedures developed by Integrity every day in places like the Gulf of Mexico, the Rocky Mountains, and even as far away as onshore rigs in Chad. We specialize in assessing existing procedures, helping develop new ones, and presenting those procedures in a way that makes them easy to read and understand completely.

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Online Help

Online help is not just for software packages anymore. Integrity produces online help that can be accessed by anyone with a connection to the Internet. If customer support calls have you swamped, online help can go a long way toward reducing your costs, improving customer satisfaction, increasing marketability, and getting you out of the how-to-over-the-phone game.

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White Papers

To have the right effect, marketing and technical white papers must use appropriate messaging, contain accurate information, and reach their intended audiences the day before yesterday. Integrity’s team of white paper writers work quickly and are innovative, creative, and efficient at finding information from multiple sources.

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Production

Our production team takes your content from development to delivery. We create product kit specifications for documents that are shipped with products, and we coordinate team members and resources to meet all kit and packaging requirements and schedules.

Integrity's production team also works with printers, CD duplicators, and other vendors to obtain quotes and schedules for appropriate services. Our production team can walk your deliverables through the process, ensuring a finished product that matches your specifications.

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Localization

If you do business in the international community today, your information must reflect cultural diversity. Integrity's experienced translation and localization team can make it happen, eliminating all the guesswork.

We believe effective communication involves more than simple translation. Members of the reader community must also review the translated content to ensure it is appropriate and accurate.

To help you avoid costly pitfalls, our experts can manage the process end-to-end. And to help you reduce costs and save time, we can create a system to leverage reusable content.

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